From the time an order is placed the customer has 24 hours to cancel the order for a full refund. In the event a customer pays with credit card and requests a refund within 24 hours, the customer shall be charged a 2.9% fee that shall be subtracted from the refund total. Due to the fact that products are built to order, after 24 hours orders can not be canceled nor refunded.
REFUNDS, RETURNS & ORDER CANCELLATIONS
Refund, Return & Order Cancellation Policies
Order Cancellations & Refunds
Product Returns & Exchanges
Snapden has a 1-Year Limited Warranty on all products that cover material defects as well as workmanship. In the event that a product needs to be returned to Snapden under a warranty condition, the Snapden Warranty Policy shall guide the process. For further warranty service Snapden can be reached at firstname.lastname@example.org or at 1-855-762-7336. Snapden does not accept product returns or exchanges under any other conditions.